Office Policies & Forms
OFFICE HOURS
Monday: 9:00am-3:00pm (Intakes only)
Tuesday: 8:00am-5:00pm
Wednesday: 9:00am-5:00pm
Thursday: 8:00am-5:00pm
Phone: 360-683-2344
Fax: 360-504-3666
Email: info@olympicpsych.com
During normal business hours, the provider is not immediately available, but our friendly staff will be able to assist you. If a return call is needed, the provider will return your call when she is not with a patient. Please note, a charge may apply for any phone call made by the provider for your care.
The provider is not available at all during closed hours. If you are having an emergency or crisis during closed hours, go to the Emergency room, call 911, or call your primary care provider.
COVID-19
Olympic Psychiatric Care is operating under normal business hours during COVID-19. We have taken several measures to reduce contact at our office, including, but not limited to:
- Keeping our suite door open at all times during business hours
- Limiting the number of patients in the waiting area
- Wiping surfaces between every patient
- Conducting appointments in separate rooms using in-office live streaming services
- Air purifier in patient room
If you have ANY signs of sickness, DO NOT COME to the office, please. Let us know in advance.
GENERAL POLICIES
Payment of your balance, co-payment, coinsurance, deductible, and any fees are due before or at the time services are rendered. If payment or a payment plan cannot be made, the appointment will be cancelled and cannot be rescheduled until payment is made.
We do not desire to cause a financial hardship, so please do the following things to prevent a delinquent balance or unexpected costs:
1) Do not hesitate to ask the front desk for an estimate of the costs for these appointments.
2) Make sure to tell the front desk when your insurance has changed before continuing with any appointment.
3) As a last resort, we may be able to offer a payment plan. The entire balance MUST be paid off in 4 payments maximum and a credit card will be kept on file.
We have a 24-hour Cancellation Policy. We reserve the right to charge $50 for a no-show or same-day cancellation for an established patient, unless it is an emergency. We reserve the right to charge $150 for a no-show or same-day cancellation for an intake appointment. Fees must be paid prior to rescheduling.
We reserve the right to charge an interest fee on delinquent balances that are over 120 days old. We will not schedule an appointment for a patient with a delinquent balance until the balance is paid in full.
We take payments by credit card, check or cash - however, we do not have any cash on hand and may not be able to make change, so please bring the exact amount or opt to have a credit on your account. We can take a credit card over the phone.
The provider does not provide medication management over the phone or without an appointment. If you have a question for the provider or would like to talk with your provider, please call our main line at (360) 683-2344. Our friendly office staff will be happy to listen to your question or concern and direct you to the most appropriate resource.
The provider reserves the right to charge a professional fee of $190 per hour, billed in 5-minute increments, for any communication outside of an appointment. As a courtesy, we will bill your insurance for this service; you are responsible for any remaining balance. If you do not have insurance, this fee will be billed directly to you. Please note, we only provide communication during normal business hours.
We cannot continue to provide treatment to patients who are not compliant with their treatment plan or who are disrespectful to our staff and/or to our schedule. If you are unable to give us advance notice of not being able to make a scheduled appointment 3 times within 6 months, we will need to discontinue treatment. Refills will not be provided.
FORMS
Prior to every appointment, Becky Godby, ARNP requires the completion and submission of questionnaires to gain knowledge about your mental health status prior to your appointment. We attempt to be environmentally-friendly and paperless and highly encourage the use of the patient portal to complete and submit these questionnaires. If you have any trouble accessing your portal, please do not hesitate to contact the front desk by phone or email and we can help you resolve these issues. If you prefer to use paper forms, please arrive in advance of your appointment and our office staff will be glad to provide you with this option.
