Office Policies & Forms
OFFICE HOURS
Our business hours are currently:
Monday: 9:00am-3:00pm, and we typically save this day for intakes
Tuesday: 8:00am-5:00pm
Wednesday: 9:00am-5:00pm
Thursday: 8:00am-4:30pm
You can call us at: 360-683-2344
Fax: 360-504-3666
Email: info@olympicpsych.com
The provider is not immediately available during normal business hours but will return your call as soon as available. The provider is not available at all during closed hours. If you are having an emergency or crisis during closed hours, go to the Emergency room, call 911, or call your primary care provider.
COVID-19
Olympic Psychiatric Care is operating during normal business hours during COVID-19. We have taken several measures to reduce contact at our office, including, but not limited to:
We keep our suite door open at all times during business hours
We limit the number of patients in the waiting area
We wipe surfaces between every patient
Becky is working at the office but meeting with patients in a separate room over live streaming
Although we prefer to optimize care by seeing a patient in-person, we can make accommodations for those who cannot leave their home or who are feeling unwell. Please call to find out about this.
If you have ANY signs of sickness, DO NOT COME to the office, please. Let us know in advance.
GENERAL POLICIES
Payment of your balance, co-payment, coinsurance, deductible, and any fees are due before or at the time services are rendered. If payment or a payment plan cannot be made, the appointment will be cancelled and cannot be rescheduled until payment is made.
We do not desire to cause a financial hardship, so please do the following things to prevent a delinquent balance or unexpected costs:
1) Do not hesitate to ask the front desk for an estimate of the costs for these appointments.
2) Make sure to tell the front desk when your insurance has changed before continuing with any appointments
3) As a last resort, we may be able to offer a payment plan. The entire balance MUST be paid off in 4 payments maximum and a credit card will be kept on file.
We have a 24-hour Cancellation Policy. We reserve the right to charge $50 for a no-show or same-day cancellation for an established patient, unless it is an emergency. We reserve the right to charge $150 for a no-show or same-day cancellation for an intake appointment. The fee must be paid prior to rescheduling.
We reserve the right to charge an interest fee on delinquent balances that are over 120 days old. We will not schedule an appointment for a patient with a delinquent balance until the balance is paid in full.
We take payments by credit card, check or cash, however, we do not have any cash on hand and may not be able to make change, so please bring the exact amount or you may have a credit on your account. We can take a credit card over the phone.
The provider does not provide any medication management over the phone or without an appointment. I you have a question or would like to talk directly with your provider, please provide verbal consent for this and send a message using your Patient Portal. We do bill insurance for these services. The provider can respond to you only during normal business hours.
If you do not provide consent to allow the provider to bill insurance for communication outside of an appointment, the provider will charge a professional fee of $190 an hour, billed in 5-minute increments, for any service performed such as a phone call, prescription refill, or paperwork.
We cannot continue to provide treatment to patient's who are not compliant with their treatment plan and who are disrespectful to our staff and our schedule. If you are unable to give us advance notice of not being able to make a scheduled appointment 3 times within 6 months, we will need to discontinue treatment. Refills will not be provided.
FORMS
Prior to every appointment Becky Godby, ARNP requires the completion and submission of questionnaires to gain knowledge about your mental health status prior to the appointment. We attempt to be environmentally-friendly and paperless and highly encourage the use of the patient portal to complete and submit these questionnaires. If you have any trouble accessing your portal, please do not hesitate to contact the front desk by phone or email and we can help reolve these issues. If you prefer to use paper forms, we can do that too.
