COVID-19
Olympic Psychiatric Care is operating under normal business hours during COVID-19. We have taken several measures to reduce contact at our office, including, but not limited to:
- Limiting the number of patients in the waiting area
- Wearing masks
- Wiping surfaces regularly
- Air purifiers
If you have any signs of sickness, please give our office a call to reschedule your visit.
GENERAL POLICIES
All concerns are addressed at the time of appointment. Prescriptions are written so that patients will have enough medication to get them to their scheduled follow-up appointment. The provider does not provide medication management over the phone or without an appointment.
The provider is not available during closed hours. If you are having an emergency or crisis during closed hours, go to the Emergency room, call 911, or call your primary care provider.
If you have a question, please call our main line at (360) 683-2344. Our friendly office staff will be happy to listen to your question or concern and direct you to the most appropriate resource.
Patients are required to be compliant with their treatment plan and to be respectful to staff members. We cannot continue to provide treatment to patients who are not compliant with their treatment plan or who are disrespectful to our staff and/or to our schedule.
Late Cancellation & No Show Policy
Please give us at least 24 hours notice if you need to cancel your appointment.
Appointments cancelled with less than 24 hours notice are considered a "Late Cancellation". Established patients are subject to a $50 charge for each late cancellation.
Appointments missed without notification are considered a "No Show". Established patients are subject to a $50 charge on their first no-show, and $100 on second and subsequent no-shows.
Late cancellations or no-shows occurring 3 times within a 6 month period are considered non-compliance with the treatment plan and will result in services being discontinued.
No show fees must be satisfied in order to schedule a follow up appointment. Medications will not be filled without an appointment in place.
No show counts restart at the beginning of each calendar year. A calendar year is defined as the period beginning January 1 and ending December 31.
We reserve the right to charge $150 for a no-show or same-day cancellation for an intake appointment. Fees must be paid prior to rescheduling.
Insurance
We accept most major insurances, including Medicare, Premera, Regence, Blue Cross/Blue Shield, Lifewise, Cigna, Aetna, First Choice, and Kaiser PPO, GEHA, Sound Health & Wellness, Tricare West, ChampVA, and Humana.
For information on your specific plan benefits, we recommend that you contact your insurance company.
We do not accept any state health insurance, including, but not limited to: Provider One, CHIP, Amerigroup, Molina, Apple Health, United Healthcare Community Plan.
Payment Policies
Payment of your balance, co-payment, coinsurance, deductible, and any fees are due at the time of service.
We do not desire to cause a financial hardship, so please do the following things to prevent a delinquent balance or unexpected costs:
1) Do not hesitate to ask the front desk for an estimate of the costs for these appointments.
2) Make sure to tell the front desk when your insurance has changed before continuing with any appointment.
We reserve the right to charge an interest fee on delinquent balances.
We take payments by credit card, check or cash - however, we do not have any cash on hand and may not be able to make change, so please bring the exact amount or opt to have a credit on your account. We can take a credit card over the phone. Patients may also satisfy their balance by making a credit card payment in their portal.
The provider reserves the right to charge a professional fee of $190 per hour, billed in 5-minute increments, for any communication outside of an appointment. As a courtesy, we will bill your insurance for this service; you are responsible for any remaining balance. If you do not have insurance, this fee will be billed directly to you. Please note, we only provide communication during normal business hours.
If you do not have insurance or are not using insurance you have the right to receive a "Good Faith Estimate" explaining how much your medical care is expected to cost. Our staff will offer to provide a "Good Faith Estimate" in writing at least one business day before your medical service or item. You can also ask for a "Good Faith Estimate" before you schedule an item or service. For questions or more information about your right to a Good Faith Estimate, visit: www.cms.gov/nosurprises.
Forms
Prior to every appointment, Becky Godby, ARNP requires the completion and submission of questionnaires to gain knowledge about your mental health status prior to your appointment. We attempt to be environmentally-friendly and paperless and highly encourage the use of the patient portal to complete and submit these questionnaires. If you have any trouble accessing your portal, please do not hesitate to contact the front desk by phone or email and we can help you resolve these issues. If you prefer to use paper forms, please arrive in advance of your appointment and our office staff will be glad to provide you with this option.
