General Policies
Olympic Psychiatric Care offers psychiatric evaluation, medication management, and transcranial magnetic stimulation services. Talk therapy services are not provided.
All concerns are addressed at the time of appointment. Prescriptions are written so that patients will have enough medication to get them to their scheduled follow-up appointment. Providers do not provide medication management over the phone or without an appointment.
Providers are not available during closed hours. If you are having an emergency or crisis during closed hours, go to the Emergency room, call 911, or call your primary care provider.
If you have a question, please call our main line at (360) 683-2344, option 1. Our friendly office staff will be happy to listen to your question or concern and direct you to the most appropriate resource.
Patients are expected to be compliant with their treatment plan and to be respectful to staff members. Patients who are not compliant with their treatment plan or who are disrespectful to our staff and/or to our schedule will be dismissed from care.
Late Cancellation & No Show
Please give us at least 24 hours notice if you need to cancel your appointment.
Appointments cancelled with less than 24 hours notice are considered a "Late Cancellation". Established patients are subject to a $50 charge for each late cancellation.
Appointments missed without notification are considered a "No Show". Established patients are subject to a $50 charge on their first no-show, and $100 on second and subsequent no-shows.
New patients who do not show up for their intake appointment or who cancel their appointment with less than 24 hours notice are subject to a $100 charge and a minimum 3 month waiting period to reschedule.
Late cancellations or no-shows occurring 3 times within a 12 month period are considered non-compliant with the treatment plan and may result in dismissal of care.
No show fees must be satisfied in order to schedule a follow up appointment. Medications will not be filled without a follow-up appointment in place.
Insurance
Olympic Psychiatric Care participates in most insurance plans, including Medicare.
We do not accept any state health insurance, including, but not limited to: Provider One, Wellpoint, Molina, Apple Health, United Healthcare Community Plan.
We will bill your insurance, at your request, for any plan we participate with. You are responsible for providing us with the correct insurance information.
It is your responsibility to know your plan benefits. To find out if we are in-network with your insurance, or for specific plan benefits, please contact your insurance company.
You are responsible for any amount not covered by your insurance, including, but not limited to: copayment, co-insurance, and deductibles.
Payment Policies
Beginning January 1, 2025, all statements will be sent via patient portal.
Payment of your balance, co-payment, coinsurance, deductible, and any fees are due at the time of service.
We do not desire to cause a financial hardship, so please do the following things to prevent a delinquent balance or unexpected costs:
1) Do not hesitate to ask the front desk for an estimate of the costs for these appointments.
2) Make sure to tell the front desk when your insurance has changed before continuing with any appointment.
We reserve the right to charge an interest fee on delinquent balances.
We take payments by credit card, check or cash - however, we do not have any cash on hand and may not be able to make change, so please bring the exact amount if choosing this payment method.
The provider reserves the right to charge a professional fee of $190 per hour, billed in 5-minute increments, for any communication outside of an appointment.
If you do not have insurance or are not using insurance you have the right to receive a "Good Faith Estimate" explaining how much your medical care is expected to cost. For questions or more information, visit: www.cms.gov/nosurprises.
Patient Portal
Olympic Psychiatric Care utilizes the MYIO Patient Portal to communicate with patients for a variety of needs, including patient balances, patient communication, and patient questionnaires.
Prior to every appointment, our providers require the completion and submission of questionnaires to gain knowledge about your mental health status prior to your appointment.
Use of the patient portal is required to complete and submit these questionnaires.
You can also use our patient computer to complete your forms in-office. Please note, this option requires you to be able to access your email on our computer.
If you have any trouble accessing your portal, please do not hesitate to contact the front desk by phone or email and we can help you resolve these issues.
Forms
